Our Commitment

We treat all complaints seriously and fairly. We aim to resolve complaints quickly and efficiently. We will keep you informed throughout the process and learn from complaints to improve our service.

How to Make a Complaint

What Happens Next

Step 1: We will acknowledge your complaint within 2 working days.

Step 2: We will investigate your complaint thoroughly and aim to complete our investigation within 14 working days.

Step 3: We will provide a written response with our findings, decision, and what we will do to resolve the issue.

Step 4: If you are not satisfied, we will escalate to a senior manager and provide a final response within 14 working days.